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Outpatient Service
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Update Date: 2010-09-10

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Department introduction
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Survey the level of satisfaction regarding the quality of emergency service in Taichung Armed Forces General Hospital.

Dear ladies and gentlemen,
How are you? In order to help us to raise the quality of our outpatient service and to construct a better medical service environment, we sincerely ask you to spend a few minutes to fill up this survey. Your valued opinions provided will serve as the guiding principle for us to improve our service. Thank you for your corporation and support . We wish you health and happiness.

ONE. Health background, please check in for the appropriate answer
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icon Is this the first time you visit our hospital for medical treatment ?
icon What department did you register with ?
icon Why did you choose to visit us ?


TWO. Personal information
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icon Are you a:
icon Sex:
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icon Level of education:
icon Residence:
icon If you would like us to contact you further, please leave us your contact information, we will respond to your suggestions as soon as possible.

THREE. This portion is designed to investigate your level of satisfaction with various categories of our medical care services, please check the appropriate answerer
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One. Hospital environment and facilities (level of satisfaction)
icon Easy communication to hospital, and convenient parking facilities:
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icon Ample room in the hospital, do not feel crowded:
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icon Air conditioning (cold and heat) properly adjusted, interior well illuminated:
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icon Enough seating in waiting area, seats feel comfortable:
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icon Clear and accurate sign and instruction on each floor:
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icon Clinical rooms and equipments are clean:
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icon Lavatories are clean:
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icon The floor, corridor and bathroom are clean and sanitary:
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Two. Waiting time (level of satisfaction)
icon The time you spent waiting for registration and pricing:
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icon The time you spent waiting to be treated:
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icon The time doctor spent treating you:
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icon The time spent waiting for lab report, if lab work had been done:
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icon The time you spent waiting for prescription drugs:
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icon The time you spent waiting for surgical operation:
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icon The time you spent waiting to be admitted to inpatient service:
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Three. Service attitude of our staff (level of satisfaction)
icon Service attitude of staff at the trauma sorting counter:
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icon Service attitude of staff at the registration and pricing counter:
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icon The doctor's attitude is decent and friendly:
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icon Nursing staff's attitude is decent and friendly:
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icon What do you think of the service attitude of the staff at the checkup and lab exam department:
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icon What do you think of the service attitude of the staff at the pharmacy department:
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icon What do you think of the service attitude of the security staff at the emergency service:
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icon What do you think of the service attitude of the escort staff at the emergency service:
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icon What do you think of the service attitude of the volunteer staff at the emergency service:
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icon What do you think of the service attitude of the janitor at the emergency service:
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Four. Medical care process (level of satisfaction)
icon The doctor listened to my condition patiently:
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icon The doctor examined carefully and explain my condition to me in detail:
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icon The doctor's professional ability is outstanding:
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icon The medical staff respect my privacy:
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icon The nursing staff describe the treatment process to me in detail:
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Five. Result of service (level of satisfaction)
icon My complaint was taken care of appropriately and immediately:
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icon My condition has improved after the treatment:
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icon The proper way to take the prescribed medicine was explain to me in detail:
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icon What is you overall impression with our outpatient service:
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Six. Other issues
icon Where would you go if next time you need an emergency medical service ?
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icon Would you recommend your friends and relatives to our hospital should they need emergency medical service ?
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