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Outpatient Service
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Update Date: 2010-09-10

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Department introduction
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To gauge the level of satisfaction regarding the quality of inpatient service in Taichung Armed Forces General Hospital.

Dear ladies and gentlemen,
How are you? In order to help us to raise the quality of our inpatient service and to construct a better medical service environment, we sincerely ask you to spend a few minutes to fill in this survey. Your valued opinions will guide us in improving our service. Thank you for your corporation and support. We wish you health and happiness.

ONE. Health background, please check the appropriate answer
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icon Is this the first time you have visited our hospital for medical treatment ?
icon What department did you register with?
icon Why did you choose to visit us ?
小圖示 How were you admitted into our hospital ?


小圖示

TWO. Personal data
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icon Are you a:
icon Sex:
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icon Level of education:
icon Residence:
icon If you would like us to contact you further, please leave us your contact information, we will respond to your suggestions as soon as possible.

THREE. This portion is designed to investigate your level of satisfaction with various categories of our medical care services,please check the appropriate answerer
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One. Hospital environment and facilities (level of satisfaction)
icon Ample room in the hospital, does not feel crowded:
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icon Air conditioning (cold and warm) properly adjusted, interior well illuminated:
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icon Adequate supply of clean bedcovers, comforters and patient's gowns:
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icon The floor, corridor and bathroom are clean and sanitary:
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icon The hospital is clean and well equipped:
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icon The ward was always kept peaceful and quiet:
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icon Clear and accurate signs and instructions on each floor:
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Two. Waiting time (level of satisfaction)
icon The time you spent waiting for examinations, therapy and surgical operations:
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icon The time you spent waiting for examination reports, therapy and surgical operations:
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icon The time you spent waiting for the escort staff:
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icon The necessary preparation before admission and discharge was clearly and completely explained:
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icon The speed our staff processed the admission and discharge procedure and the time you spent waiting for this:
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icon The appointment for a post-discharge clinical examination has been arranged beforehand:
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Three. Service attitude of our staff (level of satisfaction)
icon Service attitude of staff at the inpatient admission service counter:
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icon The doctor's attitude was decent and friendly:
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icon The nursing staff's attitude was decent and friendly:
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icon Service attitude of staff at the lab and examination department (blood, ultrasound etc.):
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icon Service attitude of the janitor who cleaned the ward:
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icon Service attitude of the escort and the way they brought you in:
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icon Service attitude and service item of the volunteer:
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Four. Medical care process (level of satisfaction)
icon The doctor listened to my condition patiently:
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icon The doctor examined me carefully and explained my condition to me in detail:
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icon The doctor's professional ability was outstanding, and actively provided me with health care knowledge:
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icon The doctor thoroughly explained and asked for patient's (family) opinion before he decided on the necessary treatment:
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icon The chief physician made his rounds often during my hospital stay:
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icon The medical staff respected my privacy:
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icon The nursing staff explained the entire process and advanced preparation in detail before they performed the examination or therapy:
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icon The medical staff came and handled the patient's request instantly:
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icon The medical staff were skillful in giving injections and taking blood samples:
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icon The medical staff clearly explained the action and proper way to administer injections and drugs:
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icon he hospital meal was sanitary and to my taste:
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Five. Results of service (level of satisfaction)
icon My complaint was taken care of appropriately and immediately:
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icon My condition improved before I was discharged from the hospital:
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icon What was you overall impression of our inpatient service?
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Six. Other issues
icon Where would you go if next time you need an emergency medical service ?
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icon Would you recommend our hospital to your friends and relatives should they need emergency medical treatment ?
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